The constant improvement of our service quality is of great importance to us. In addition to our internal control instruments, we are also dependent on feedback from our candidates and partners. We constantly strive to improve the quality of our services.
To investigate your complaint as fast as possible, please provide us with a detailed description of your concern. Also include the following information:
Your full name
Contact details such as postal address, email and phone number
Details of your exam (exam level, exam date, exam venue)
You can either submit your complaint to us by email to email@example.com or by letter to: Swiss Exams, Zürcherstrasse 46, 8400 Winterthur.
We strive to give you an initial response to your complaint within two working days. As part of our investigation of your complaint, we will contact any concerned parties which are relevant to the investigation. We will endeavour to give you feedback within 30 days. If the investigation takes longer, we will inform you about the progress and when to expect our response.