FAQ Cambridge English Exams

In order to ensure that candidates can take the speaking exam with the requested partner, the following criteria have to be fulfilled:

• registered for the same exam (computer-based/paper-based, AM/PM, Location) on the same speaking test date
• both candidates must pay before the regular payment deadline
• both candidates need to request each other (enter the names on registration)
• the names need to match (no misspelling)

If a candidate does not have a speaking test partner, the fields can be left empty and these candidates will be paired with another candidate.  

If, however, you have already received your Entry Statements, no changes can be made.

Watch this video to find out more about what happens on the speaking test day:

With the FLEX Package, changes and cancellations are only possible before the registration deadline.

If you cannot attend the exam, we will not be able to refund the exam fee or offer you another date.

Please request cancellations in writing via this website and we will send you a confirmation.

A cancellation fee of CHF 50.00 will apply. The remainder of the exam fee will be refunded once we have all your informaiton.

With the BASIC Package, changes and cancellations are not possible.

With the Basic Package changes or refunds after registration are not possible.

With the Flex Package cancellations are only possible before the registration deadline. If your exam fee invoice has already been paid, you will be charged a cancellation fee of CHF 50.00. The remainder of the exam fee will be refunded once you complete the refund form that will be sent to you by Customer Service.

Please go to Swiss Exams Access or contact us here and let us know which date/registration you would like us to cancel. 

Assistance for Candidates

Changes and cancellations, with the FLEX Option, are only possible before the registration deadline. Please note that if you cannot attend your exam as planned, we can no longer provide a refund of the exam fee or postpone your exam date to a new one.

You will not be able to benefit from the Exam Retake Option if you are cancelling for personal, family or work commitments. Candidates are only entitled to retake the exam for free with this option if any of the following incidences occur:

• Exam failure by 3 points or less
• Illness and accidents
• Car failure or accident
• Death in the close family
• Breakdown of public transportation

Please see our detailed Terms and Conditions.

Überprüfen Sie das Datum, die Uhrzeit und die Adresse Ihres Prüfungstermins. Wir senden Ihnen diese Informationen etwa zwei Wochen vor Ihrer Prüfung in Form eines Entry Statements zu.

Das Entry Statement wird Ihnen per E-Mail zugesandt. Bitte überprüfen Sie stets Ihren Spam- und Junk-Ordner sowie Ihren Posteingang.

Wenn Sie diese Informationen 10 Tage vor Ihrer Prüfung noch nicht erhalten haben, kontaktieren Sie uns unter info@cambridge-exams.ch, um weitere Unterstützung zu erhalten.